Presentations

Jay Kaplan PresentationsThe titles of some of Dr. Kaplan’s recent presentations include the following:

  • “Service and Quality, People and Process – How to Make Your Department (Hospital) a Great Place”
  • “Getting Better Faster Than the Other Guy – How to ‘Astonish’ Our Patients, Our Staff, and Our Medical Staff”
  • “Nurses are from Saturn, Physicians are from Jupiter, Health Care Administrators are from Mars – How Can We Speak the Same Language?”
  • “Clinical Quality and Service Excellence in the Emergency Department – Can You Separate the Two?”
  • “The Roles of Physicians in Leadership – Different Roles for Different Times”
  • “Leadership and Accountability – Bridging the Gap between Idea and Implementation”
  • “Leadership’s Role in Enhancing Patient, Staff and Medical Staff Satisfaction”
  • “Engagement, Alignment & Leadership – Rx for a Bright Future”
  • “Engaging Physicians in Service and Operational Excellence”
  • “Journey to Excellence – Leadership’s Role and Responsibility,”
  • “Physician Satisfaction – The Competitive Advantage”
  • “Service & Operational Excellence – How to Make More $ and Feel Better at the End of Your Day” (session whose title can get physicians in the room)
  • “Customer-Focused, Family-Centered Emergency Care”
  • “All ‘Stressed Out’ – How to Prevent Burnout”
  • “Beyond Patient Care – How to Thrive in these Difficult and Competitive Times”
  • “Quality Gets You in the Game, Service Helps You Win It”
  • “Time Management – Lessons from the Business World”
  • “Physician Leadership and Service Excellence – How to Thrive in these Difficult Times”
  • “Strategies to Inspire Change and Avoid Madness”