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Physicians: A Key Factor in the Service Equation Healthcare Strategy Alert! |
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Physician CPR: Winning and Aligning Physicians by Jay Kaplan, MD, FACEP |
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Service and Operational Excellence - Why and How by Jay Kaplan, MD, FACEP |
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Discharge Follow-Up Phone Calls by Jay Kaplan, MD, FACEP, Director of Service Excellence |
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Does your facility's physician satisfaction measure up? Press Ganey Satisfaction Monitor July August 2004 |
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Connection Comes First By Camilla Rockwell |