Generated by All in One SEO v5.0.0.1, this is an llms.txt file, used by LLMs to index the site. # Jay Kaplan, MD FACEP Working with heath care professionals to provide exceptional patient care and improve their working enviroment ## Sitemaps - [XML Sitemap](https://www.jaykaplanmd.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Pages - [Jay Kaplan, MD FACEP](https://www.jaykaplanmd.com/) - Dr. Kaplan is a physician coach, consultant, mentor and poet. He was most recently Medical Director of Care Transformation and Director of the Be Well Center for LCMC Health in New Orleans, LA. He has practiced emergency medicine for more than 40 years and remains Clinical Associate Professor of Medicine, LSU Health Sciences Center, New - [Contact](https://www.jaykaplanmd.com/contact-us/) - [About Dr. Jay Kaplan, MD, FACEP](https://www.jaykaplanmd.com/bio/) - Dr. Kaplan is Medical Director of Care Transformation for LCMC Health in New Orleans, LA. He is Clinical Associate Professor of Medicine, Section of Emergency Medicine, LSU Health Sciences Center, and an attending emergency physician and academic faculty for the Emergency Medicine Residency at University Medical Center New Orleans. Dr. Kaplan is a past President - [Curriculum Vitae Julius A. (Jay) Kaplan, M.D.](https://www.jaykaplanmd.com/cv/) - Below is a partial CV. Please contact us if you want the full version. EDUCATION M.D. 1971 - 1975 Harvard Medical School Boston, Massachusetts A.B. 1967 - 1971 Harvard University Cambridge, Massachusetts Cum Laude in Social Studies Special emphasis in Social Psychology and Education 1967 Isidore Newman School New Orleans, Louisiana Valedictorian HONORS National - [Testimonials](https://www.jaykaplanmd.com/testimonials/) - Thank you so much for coming to speak at our physician leadership academy. As usual your talk was probably the best and by looking at the evaluations was extremely well received. You continue to amaze me and outdo yourself time and time again. I know after I hear you speak I always feel better about - [Portfolio](https://www.jaykaplanmd.com/portfolio/) - Health Care Clients - Speaking, Training and Consultation Adventist Medical Center (Portland, OR) Adventist Sonora Regional Medical Center (Sonora, CA) Archbold Medical Center (Thomasville, GA) Army Medical Director Executive Skills Course, San Antonio, TX Aspirus Health (Medford, WI) Aurora Health (Milwaukee, WI) Avera Sacred Heart Hospital, Yankton, SD Bay Medical Center, Panama City, FL BayHealth - [Presentations](https://www.jaykaplanmd.com/presentations/) - The titles of some of Dr. Kaplan's recent presentations include the following: Is a Little Change Enough – Innovation, Imagination and Inspiration Service and Quality, People and Process – How to Make Your Department (Hospital) a Great Place Burnout & Resilience – Regaining the Joy in Medicine Nurses Are from Saturn, Physicians from Jupiter, Administrators - [About](https://www.jaykaplanmd.com/about/) - About Dr. Jay Kaplan, MD, FACEP Curriculum Vitae Julius A. (Jay) Kaplan, M.D. Testimonials - [Poems](https://www.jaykaplanmd.com/poems/) - She Knows You Are Coming Breakfast for Champions Defining Moments Images of my life Talking about the future The Challenge The Guest of Honor The Invitation - [The Invitation](https://www.jaykaplanmd.com/poem-the-invitation/) - The Invitation The invitation does not always arrive by mail does not always summon to a party comes in many forms words music people the white envelope sits on the counter top and beckons you must recognize there is a choice do you dare pick it up take the razor edge opener and incise its - [The Guest of Honor](https://www.jaykaplanmd.com/poem-the-guest-of-honor/) - what if when the banquet begins the tables are covered with just ordinary food and drink the guest of honor is toasted for his imperfections his mistakes in life celebrated the applause begins and does not stop he smiles and asks for quiet grateful filled with awe those in the room are not seeking someone - [The Challenge](https://www.jaykaplanmd.com/poem-the-challenge/) - I am challenged by my life life or death which will it be? what seemed steady and certain abruptly disappears and I am left grasping for handholds attempts at balance almost futile in this darkness my eyes open I try to see more clearly why when how risking movement my heart pounds a voice whispers - [Talking about the future](https://www.jaykaplanmd.com/talking-about-the-future/) - Plain dry words and arrogant exuberances do not move us flowers and inspiration do we search for reminders connecting mind to heart healing to daily living there is no figuring it out there is no future worth anything at all without the arm in arm hand in hand eyes to eyes bridge to spirit you - [Images of my life](https://www.jaykaplanmd.com/poem-images-of-my-life/) - Images of my life and how it would pass born of the perceptions of a boy and then young man watching his father's life pass now broken having fallen off the wall struck the ground on its corner and shattered on my hands and knees sifting through the pieces I cannot be put back together - [Defining Moments](https://www.jaykaplanmd.com/poem-defining-moments/) - close off and stay still it's easier that way hoping not to be noticed or chosen can I not see can glasses alter the vision no no no Daddy can save me now I am Daddy unable and unwilling to shirk or shrink from what is mine to hold comfort encourage hug love push boundary - [Breakfast for Champions](https://www.jaykaplanmd.com/poem-breakfast-for-champions/) - this morning a question do I foray into the world or do I stay home risk exposure or feel secure test my capabilities or count my blessings it is sunrise and the darkness of the night is slow to give way to the dawn where are the answers I need the light to teach and - [Connection Comes First](https://www.jaykaplanmd.com/article-connection-comes-first/) - By Camilla Rockwell One of the health care industry's biggest concerns these days is the state of its paid caregivers: stressed and unhappy. Jay Kaplan, MD, Medical director for the Studer Group, works directly with this problem. In addition to the clinical practice of medicine, he counsels hospitals and physicians nationwide about improving their services. - [Discharge Follow-Up Phone Calls](https://www.jaykaplanmd.com/article-connection-discharge-follow-up/) - Discharge follow-up phone calls are contacts made to patients who are treated and released after their Emergency Department (ED) visit. Calls may be made (in ideal circumstances) by nurses or physicians who provided the care or by nurses and physicians who are working the following day. Occasionally, EDs feature a designated person who is not - [Service and Operational Excellence - Why and How](https://www.jaykaplanmd.com/article-service-excellence/) - Goal: Make your Hospital/Department/Office/Medical Group Practice a great (better) place for staff to come to work, for physicians to practice medicine, and for patients to come for care. 5 Compelling Reasons why: Declining reimbursement per patient and worsening payer mix: In order to keep revenues up we need to attract more patients and see them - [Physician CPR: Winning and Aligning Physicians](https://www.jaykaplanmd.com/article-physician-cpr/) - by Jay Kaplan, MD, FACEP Winning and aligning physicians is essential to the success of any hospital or health care system. What it takes is not rocket science, but organizations around the country find it extremely hard to accomplish.We call it “Physician CPR” because it has brought back to life the collaboration that physicians and - [Articles](https://www.jaykaplanmd.com/articles/) - Physicians: A Key Factor in the Service Equation Healthcare Strategy Alert! Physician CPR: Winning and Aligning Physicians by Jay Kaplan, MD, FACEP Service and Operational Excellence - Why and How by Jay Kaplan, MD, FACEP Discharge Follow-Up Phone Calls by Jay Kaplan, MD, FACEP, Director of Service Excellence Does your facility's physician satisfaction measure up? - [Tools](https://www.jaykaplanmd.com/tools/) - The following files are in Micorsoft Word format unless otherwise noted. ANI's SMM Triage Protocols Callback for Patients Form Department WA Form ED Physician Peer Evaluation ED Workday Assessment Form Goals & Metrics Medical Staff General Survey Patient Care Variance Report Form Patient First certificate Physician in Hospital Quality of Life & Comment Survey Thank - [Professional Speaking](https://www.jaykaplanmd.com/professional-speaking/) - Dr. Kaplan conducts speaking engagements for healthcare organizations around the Untied States and abroad. His audiences include hospital and medical group practice leaders, management teams, emergency department staff, physicians, and a variety of other healthcare providers. During his presentations, Dr. Kaplan shares tools and tactics to improve patient care and both employee and physician satisfaction, - [Client Services](https://www.jaykaplanmd.com/client-services/) - Coaching Mentoring Professional Speaking - [Mentoring](https://www.jaykaplanmd.com/mentoring/) - Dr. Kaplan will work one-on-one with physicians to share best practices, and proven strategies that have helped physicians across the country attain physician alignment with the organizational mission and achievement of clinical, operational, and service excellence. Clinical excellence, service outcomes, the work environment, and the culture of a medical organization are ultimately determined by the - [Coaching](https://www.jaykaplanmd.com/coaching/) - Dr. Kaplan coaches hospitals, healthcare systems, physician groups, medical practices, emergency departments, and other departments and organizations by providing a detailed framework and practical strategies that create and inspire positive change. He partners with organizations to create a culture of service, operational, and clinical excellence to ensure the desired results are achieved and sustained which - [Astonishing Patients Astonishing Ourselves - High Quality and Service are Inseparable](https://www.jaykaplanmd.com/astonishing-patients-astonishing-ourselves-high-quality-and-service-are-inseparable/) - Watch more videos. - [What Do You Want?](https://www.jaykaplanmd.com/kaplan-what-do-you-want/) - Watch more videos. - [We're in The Boat](https://www.jaykaplanmd.com/kaplan-we-are-in-the-boat/) - Watch more videos. - [For Our Patients: Think Bakery](https://www.jaykaplanmd.com/kaplan-think-bakery/) - Watch more videos. - [Systems Bowling](https://www.jaykaplanmd.com/kaplan-systems-bowling/) - Watch more videos. - [Simple Truth: We Live in a Service Economy](https://www.jaykaplanmd.com/kaplan-simple-truth/) - Watch more videos. - [Astonishing Our Patients Intro](https://www.jaykaplanmd.com/kaplan-intro-astonishing-our-patients/) - Watch more videos. - [Real Stories Inside The ER with Dr. Jay Kaplan](https://www.jaykaplanmd.com/real-stories-inside-the-er/) - Watch more videos. - [Physician Roles](https://www.jaykaplanmd.com/physician-roles/) - Watch more videos. - [Change](https://www.jaykaplanmd.com/change/) - Watch more videos. - [Service and Operational Excellence](https://www.jaykaplanmd.com/service-and-operational-excellence/) - Watch more videos. - [Service Environment](https://www.jaykaplanmd.com/service-environment/) - Watch more videos. - [Introduction](https://www.jaykaplanmd.com/introduction/) - Watch more videos. - [Video Clips](https://www.jaykaplanmd.com/video-clips/) - Introduction Service Environment Service and Operational Excellence Key Metrics Change Physician Roles Real Stories Inside The ER with Dr. Jay Kaplan Astonishing Our Patients Intro Simple Truth: We Live in a Service Economy Systems Bowling For Our Patients: Think Bakery We're in The Boat What Do You Want? - [Key Metrics](https://www.jaykaplanmd.com/key-metrics/) - Watch more videos. ## MenuMaker Pro - [Main](https://www.jaykaplanmd.com/cssmenupro/9/)